Watkins Energy is your heat supplier.
This means we manage and maintain the heat network that your home is connected to and bill you for your heat charges. We’re the only supplier for your heat network, so you won’t be able to change supplier like you can with traditional gas or electricity supplies. This should have been clearly explained to you before buying or renting your home.
Unlike gas and electricity which are regulated by Ofgem, the supply of heat to customers from heat networks is currently unregulated. To help build your confidence and trust and make sure you’re happy with us, we commit to providing you with the highest possible standard of service. Our promise to you is set out in our Customer Services Charter, which is backed by our Guaranteed Service Standards. We’ve put these in place so you’ll always know what to expect from us and can hold us to account if we let you down.