The Retail Water Market: End Users Wade in and Share their Experience

Time: 11:25 - 12:10

Date: Day 1 - 22nd November 2017

Theatre: Water and Energy Strategy


In April 2017, the water retail market went through its biggest transformation since privatisation when it opened to non-household competition between water and wastewater retail service providers in England. Over 20 retailers now operate in a market vying for the interests of 1.2 million businesses, charities and public sector bodies. The Government hopes that competition will lead to better customer service, lower costs and more innovation in the water industry.

Our panel of business customers will explore how they approached this opportunity, what barriers they faced as they switched their service and whether the deregulated market is meeting their expectations. This is your chance to learn from businesses that have taken the plunge into the waters of competition.



  • View full profile for Ian GregoryIan Gregory Head of Utilities - University of Birmingham
  • Adam YarnallAdam Yarnall Network Utilities Manager - Camping & Caravanning Club
  • James Tiernan Group Energy & Environment Manager - Unite Students

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